At Canstar, we are confident in the quality and craftsmanship of our ceiling fans. This Warranty Policy outlines the terms and conditions of our warranty coverage.

1. Warranty Coverage:

We offer a 2-year limited warranty on our ceiling fans, covering defects in materials and workmanship under normal use and conditions. This warranty applies to the original purchaser of the product and is non-transferable.

2. What is Covered:

  • Motor: The ceiling fan motor is covered for 10 years.
  • Other Components: All other components, including blades, housing, and lighting fixtures (if applicable), are covered for 2 years.

3. What is Not Covered:

This warranty does not cover:

  • Normal Wear and Tear: Gradual deterioration of the product due to normal use.
  • Improper Installation or Use: Damage caused by improper installation, misuse, or failure to follow the manufacturer’s instructions.
  • Accidental Damage: Damage caused by accidents, abuse, or neglect.
  • Acts of Nature: Damage caused by natural disasters, such as floods, fires, or earthquakes.
  • Unauthorized Repairs or Modifications: Damage caused by repairs or modifications performed by unauthorized personnel.
  • Commercial Use: Ceiling fans used for commercial purposes are not covered under this warranty.

4. Warranty Claims:

To make a warranty claim, please contact our customer service team at Phone/WhatsApp : +86 13527160960 or Email : sales@canstarfan.com. You will need to provide:

  • Proof of purchase (e.g., receipt or invoice)
  • A detailed description of the defect
  • Photos or videos of the defect (if applicable)

5. Warranty Service:

Upon receiving your warranty claim, we will:

  • Evaluate the Claim: Determine if the defect is covered under the warranty.
  • Provide Repair or Replacement: If the claim is approved, we will repair or replace the defective product at our discretion.
  • Cover Shipping Costs: We will cover the shipping costs for the repaired or replaced product.

6. Limitations of Liability:

  • This warranty is your exclusive remedy for defective products.
  • We are not liable for any incidental or consequential damages arising from the use of our products.
  • Some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

7. Governing Law:

This Warranty Policy shall be governed by and construed in accordance with the laws of China.

8. Contact Us:

If you have any questions about our Warranty Policy, please contact our customer service team at Phone/WhatsApp : +86 13527160960 or Email : sales@canstarfan.com.

Additional Notes:

  • This Warranty Policy applies only to purchases made directly from Canstar.
  • We reserve the right to modify this policy at any time without prior notice.
  • This policy does not affect your statutory rights as a consumer.

By purchasing a ceiling fan from Canstar, you agree to the terms and conditions outlined in this Warranty Policy.