At Canstar, we strive to deliver your ceiling fan purchases quickly and efficiently. This Shipping Policy outlines the terms and conditions for shipping your orders.
1. Shipping Methods :
We offer the following shipping methods:
- Samples delivery : DHL, FEDEX and UPS delivery by air , Standard Shipping, 3-5 business days .
- Mass orders delivery : Containers delivered by sea, 20-30 business days.
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping method you select. You can view the shipping cost for your order during the checkout process.
2. Shipping Destinations:
We currently ship to the following countries/regions:
| Shipping country list | Delivery Time | |
| EU countries | Austria, Belgium, Bulgaria, Czech，Cyprus, Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom， | NO TAX / NO VAT 2-7 days |
| North America | United States,Canada | NO TAX / NO VAT 2-7 days |
| Europe，Oceania | Russia, Australia，new Zealand | NO TAX / NO VAT 10-20 days |
| Asia | Japan, South Korea, Singapore | NO TAX / NO VAT 7-10 days |
If your country/region is not listed, please contact us to inquire about shipping options.
3. Processing Time:
We typically process and ship orders within 30 business days of receiving your payment. However, processing times may vary depending on the availability of the product and the shipping method you choose.
4. Delivery Time:
Delivery times vary depending on the shipping method you select and your location. Estimated delivery times are provided during the checkout process.
5. Tracking Your Order:
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to track the status of your shipment on the carrier’s website.
6. Shipping Restrictions:
Some ceiling fans may be subject to shipping restrictions due to their size, weight, or destination. If your order is subject to any restrictions, we will notify you during the checkout process.
7. Damaged or Lost Shipments:
If your ceiling fan arrives damaged or is lost during shipping, please contact us immediately. We will work with you to resolve the issue promptly.
8. International Shipping:
For international orders, please note the following:
- Customs and Duties: You may be responsible for paying customs duties and taxes, which are determined by your country’s customs regulations.
- Shipping Delays: International shipments may be subject to delays due to customs clearance procedures.
9. Contact Us:
If you have any questions about our Shipping Policy, please contact our customer service team at Phone/WhatsApp: +86 13527160960 or email : sales1@canstartech.com.
Additional Notes:
- This Shipping Policy applies only to purchases made directly from Canstar.
- We reserve the right to modify this policy at any time without prior notice.
- This policy does not affect your statutory rights as a consumer.
By placing an order on our website, you agree to the terms and conditions outlined in this Shipping Policy