Overview

At Canstar, we stand behind the quality of our ceiling fans. However, we understand that sometimes a product may not meet your expectations. This Refund and Returns Policy outlines the terms and conditions for returning or exchanging a ceiling fan purchased from us.

1. Eligibility for Returns and Refunds:

  • Defective Products: If your ceiling fan arrives damaged, defective, or malfunctions within 30 days of delivery, you are eligible for a full refund, replacement, or repair.
  • Wrong Product Received: If you receive a ceiling fan that is different from what you ordered, we will cover the return shipping costs and provide a full refund or send the correct product.
  • Change of Mind: We accept returns for ceiling fans in their original, unused condition within 30 days of delivery for a full refund or exchange. However, the customer is responsible for return shipping costs.

2. Non-Returnable Items:

  • Customized or Special Order Ceiling Fans: These items cannot be returned unless they are defective or damaged upon arrival.
  • Used or Installed Ceiling Fans: We cannot accept returns for ceiling fans that have been used, installed, or show signs of wear and tear.
  • Clearance or Sale Items: These items are typically final sale and cannot be returned unless defective.

3. Return Process:

  • Contact Us: If you wish to return or exchange a ceiling fan, please contact our customer service team within 7 days of delivery to initiate the process.
  • Return Authorization: We will provide you with a Return Authorization Number (RMA) and instructions on how to return the product.
  • Packaging: Please ensure the ceiling fan is securely packaged in its original packaging with all accessories and documentation included.
  • Shipping: You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong product shipped).
  • Inspection: Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria.

4. Refund and Exchange Options:

  • Refund: If your return is approved, we will issue a full refund to your original payment method within 7 business days.
  • Exchange: If you prefer an exchange, we will ship the replacement product once the returned item is received and inspected.
  • Store Credit: In some cases, we may offer store credit instead of a refund.

5. Damaged or Defective Products:

  • Contact Us Immediately: If your ceiling fan arrives damaged or defective, please contact us immediately to report the issue.
  • Provide Evidence: We may request photos or videos of the damage or defect to assist with our assessment.
  • Resolution: We will work with you to resolve the issue promptly, either by providing a replacement, repair, or refund.

6. Contact Us:

If you have any questions about our Refund and Returns Policy, please contact our customer service team at +86 13527160960 or sales@canstartech.com .

Additional Notes:

  • This policy applies only to purchases made directly from Canstar.
  • We reserve the right to modify this policy at any time without prior notice.
  • This policy does not affect your statutory rights as a consumer.

By purchasing a ceiling fan from Canstar, you agree to the terms and conditions outlined in this Refund and Returns Policy.