At Canstar, we want to keep you informed about the status of your ceiling fan order. This Order Status Policy outlines how you can check the status of your order and what each status means.

1. Checking Your Order Status:

You can check the status of your order in the following ways:

  • Online: Log in to your account on our website and navigate to the “Order History” section. Click on the relevant order to view its status.
  • Email: We will send you email updates at key stages of your order, including order confirmation, shipping confirmation, and delivery confirmation.
  • Customer Service: Contact our customer service team at phone/WhatsAapp : +86 13527160960 or email : sales@canstartech.com for assistance with checking your order status.

2. Order Status Definitions:

Here are the possible statuses of your order and what they mean:

  • Order Received: We have received your order and are processing it.
  • Order Processing: Your order is being prepared for shipment. This may include verifying payment, picking and packing the items, and generating shipping labels.
  • Order Shipped: Your order has been shipped, and a tracking number has been provided. You can track your package using the methods outlined in our Track My Package Policy.
  • Out for Delivery: Your package is on the delivery truck and should be delivered to you soon.
  • Delivered: Your package has been delivered to the specified address.
  • On Hold: Your order is on hold due to an issue, such as an out-of-stock item or a payment problem. We will contact you to resolve the issue.
  • Cancelled: Your order has been cancelled, either by you or by us. If we cancelled your order, we will provide a reason and issue a refund if applicable.

3. Estimated Delivery Date:

The estimated delivery date is provided during checkout and is based on the shipping method you selected and your location. Please note that this is an estimate and not a guaranteed delivery date.

4. Delayed or Lost Orders:

If your order is delayed or lost, please contact our customer service team immediately. We will work with the shipping carrier to locate your package and resolve the issue promptly.

5. Contact Us:

If you have any questions about your order status, please contact our customer service team at phone/WhatsAapp : +86 13527160960 or email : sales@canstartech.com.

Additional Notes:

  • This Order Status Policy applies only to purchases made directly from Canstar http://canstarfan.com .
  • We reserve the right to modify this policy at any time without prior notice.
  • This policy does not affect your statutory rights as a consumer.

By placing an order on our website, you agree to the terms and conditions outlined in this Order Status Policy.