At Canstar, we are committed to providing exceptional customer service to ensure your satisfaction with our ceiling fans. This Customer Service Policy outlines the ways we can assist you and the standards we uphold.

1. Contact Methods:

You can reach our customer service team through the following channels:

  • Phone/WhatsApp: +86 13527160960 (Available Monday-Friday, 9:00 AM – 5:00 PM EST)
  • Email: sales@canstarfan.com (We strive to respond within 24 hours)
  • Live Chat: Available on our website during business hours.
  • Contact Form: Available on our website for submitting inquiries.

2. Services We Provide:

Our customer service team can assist you with:

  • Product Information: Answering your questions about our ceiling fans, including specifications, features, and installation.
  • Order Assistance: Helping you place orders, track shipments, and resolve any issues with your purchase.
  • Technical Support: Providing troubleshooting assistance and guidance for using and maintaining your ceiling fan.
  • Warranty Claims: Processing warranty claims and arranging repairs or replacements for defective products.
  • Returns and Exchanges: Assisting with returns and exchanges in accordance with our Refund and Returns Policy.

3. Our Service Standards:

We are committed to providing:

  • Prompt and Courteous Service: Responding to your inquiries and resolving issues in a timely and professional manner.
  • Knowledgeable Staff: Employing a team of trained and experienced professionals who can provide accurate and helpful information.
  • Personalized Attention: Treating each customer with respect and understanding, and tailoring our service to your individual needs.
  • Continuous Improvement: Regularly evaluating and improving our customer service processes to ensure your satisfaction.

4. Customer Feedback:

We value your feedback and use it to improve our products and services. You can provide feedback through:

  • Surveys: We may occasionally send surveys to gather your opinions and suggestions.
  • Reviews: We encourage you to leave reviews on our website or other platforms.
  • Direct Communication: You can always share your feedback directly with our customer service team.

5. Escalation Process:

If you are not satisfied with the service you receive, you can escalate your concern to a supervisor or manager by contacting us through any of the available channels.

6. Contact Us:

If you have any questions about our Customer Service Policy or need assistance, please don’t hesitate to contact us. We are here to help!

Additional Notes:

  • This Customer Service Policy applies only to purchases made directly from Canstar.
  • We reserve the right to modify this policy at any time without prior notice.
  • This policy does not affect your statutory rights as a consumer.

By using our website and purchasing our products, you agree to the terms and conditions outlined in this Customer Service Policy.