At Canstar, we understand the importance of knowing the status of your order. This Track My Package Policy outlines how you can track your ceiling fan shipment.

1. Tracking Your Order:

Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this tracking number to track the status of your shipment in the following ways:

  • Carrier’s Website: Visit the website of the shipping carrier (e.g., FedEx, UPS, USPS) and enter your tracking number in the designated field.
  • Our Website: Log in to your account on our website and navigate to the “Order History” section. Click on the relevant order to view the tracking information.
  • Customer Service: Contact our customer service team at phone/WhatsApp : +86 13527160960 or Email : sales@canstartech.com for assistance with tracking your package.

2. Tracking Information:

The tracking information will typically include:

  • Current Status: The current location and status of your package (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
  • Estimated Delivery Date: The expected date of delivery.
  • Tracking History: A detailed history of the package’s journey, including dates, times, and locations.

3. Delivery Updates:

Some shipping carriers offer delivery updates via email or text message. You can sign up for these updates on the carrier’s website using your tracking number.

4. Delayed or Lost Packages:

If your package is delayed or lost, please contact our customer service team immediately. We will work with the shipping carrier to locate your package and resolve the issue promptly.

5. International Shipments:

For international shipments, please note that tracking information may be limited or unavailable once the package leaves the originating country. Customs clearance procedures may also cause delays.

6. Contact Us:

If you have any questions about tracking your package, please contact our customer service team at phone/WhatsApp : +86 13527160960 or Email : sales@canstartech.com.

Additional Notes:

  • This Track My Package Policy applies only to purchases made directly from Canstar http://canstarfan.com .
  • We reserve the right to modify this policy at any time without prior notice.
  • This policy does not affect your statutory rights as a consumer.

By placing an order on our website, you agree to the terms and conditions outlined in this Track My Package Policy.